Service Designer

1. Ability to thoroughly understand of how a given piece of software works functionally – understanding how software solutions functionally operate and being able to break down the various processes involved in the functionality of a given piece of software is essential for being able to create workable solutions that follow a defined logic. Technical background can help here but is not required, however strong logical reasoning is essential.
   
2. Ability to properly define software features and other functional requirements – an essential component of the job is to define functionalities of the software and being able to define them properly and correctly is a necessary skill.
   
3. Good understanding of what an acceptable User Experience is in the given context and ability to implement it in the interactions with users – software solutions we make interact with a lot of different users (company staff, clients, partners, vendors, etc.) and it is essential to make sure that the user experience during the interaction is acceptable for the given situation (note that we say “acceptable” not “perfect” – in many contexts perfect or extremely beautiful user experience isn’t necessarily required in each interaction, at minimum the software solution’s user must at all times be clearly informed of what the situation is and what they are supposed to in the business process or what is needed from them, however in some interaction settings (such as customer portals for example) higher UX standard is expected with a higher need for visual cleanliness and appeal).
   
4. Attention to the smallest details and ability to break everything down to smallest pieces and steps – details are critical in this business as there are many fine business requirements that need to be considered and many functional parts that need to be incorporated into a software solution. A person doing this job needs to be able to keep track of small details and effectively combine small details to make big functional solutions that can meet all of the various small requirements.
   
5. Good documentation skill – since everything produced by the Service Designer is then used by the engineering team as functional designs for the solution and effectively as its production blueprint, it is absolutely essential that the person doing this job be able to document designs effectively and deliver them in an easily understandable and easy to break down process.
   

1. Good self management and self organization – there is no micromanagement provided in this job and people who need to be micromanaged to get something done can’t work here. You need to plan your work and assess your own execution and escalate matters when problems arise – not wait for your manager to spot problems in what you are doing;
   
2. Acceptance of responsibility for one’s actions – this is a tight business and it is expected that you will fulfill your promises and be willing to be held responsible if you don’t – it is understood that at times unexpected things do happen and things can at times take longer – it is expected that you will properly communicate about these issues and take care in the future planning to take matters like this into consideration;
   
3. Ability to handle feedback in an effective way – this business is focused on results and is not about “touchy feelings” – your work will be assessed based on its relevance and you will be provided honest and clear feedback on your work that will reflect its quality and while given with decency and respect, will not be sugar coated – if you get easily offended by criticism please don’t apply;
   
4. Ability to manage your emotions and personal life effectively – as mentioned above, there is little middle management and no “nanny-like” HR managers in this company who take care of employees’ feelings and emotions – this is a professional organization that produces deliverables and that’s what it does – you are expected to take care of your emotional business in your personal life and treat this work professionally – and while we do welcome passion and excitement, we expect mature adults in this organization capable of managing themselves;
   
5. Ability to persevere and get things done – the projects here are quite big and complicated and resilience is required to complete them – we employ and value people who can get things done and complete to the end.
6. Ability to focus on getting the result – in this job, there are a lot of considerations to be made and things to think about – it is very important that the person in this job focuses primarily on getting the project done and on what will produce the needed outcome. While a healthy amount of exploration and experimentation is necessary and valuable, it is critical that the person does not engage in endless pondering about things that have little or no significance.