Service Designer

About the Role:

The successful candidate will have experience working in Agile and relevant work experience to deliver design and research activities, and strong interpersonal skills with the ability to exercise initiative and sound judgement. You will work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives.

Applicants should demonstrate an understanding of:

• Agile ways of working and scaled agile practices
• User experience design and accessibility in digital services

Requirements: 

• Experience in generating journey maps, service blueprints, service models, and clearly articulating actionable insights and opportunities for service and experience improvement
• Experience in planning, conducting, analysing and making recommendations on emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences
• Tell us about a professional contribution you have made to a product, service, team or organisation of which you are proud.
• Experience working on transactional services
• Have demonstrable experience working in a multidisciplinary team with developers and designers, using an iterative approach to deliver digital services

You need to hold Baseline security clearance. For Baseline, the Australian Government Security Vetting Agency will need to check your background and personal history for the previous 5 years.