Service Designer

What we’re looking for in a Service Designer 

Our service designers cover a lot of ground. They:

•  Can take a holistic view of a problem and its ecosystem
•  Nurture a deep understanding of our internal teams and processes that we use to support our customers
• Balance the needs of stakeholders with competing priorities
• Seek out critique and feedback to help improve themselves and their designs
• Take ideas and prototypes to users and customers
• Want to understand our customers and stakeholders, and use a broad range of discovery techniques to do it

Our philosophy is to make sure our designers are involved in the full lifespan of a project. Why? Because we are not our users. We’re not accounting professionals or small businesses, nor are we front-line support staff. We want designers who jump into any domain, make sense of it and design a way forward.

What we look for in our service designers 

•  Strong collaborator within multi-functional teams
•  Focus on outcomes. Adjust the approach and find new ways to solve the real problem
•  Experience in designing, planning and conducting research method
• Translate research findings into actionable results
• Understand and communicate customer needs and behaviours
• Strong storytelling and interpersonal skills for building empathy for customers

You will have experience with

• Research and discovery techniques
• Service design methods and techniques
• Product and Interaction design
• Business process analysis
• Design validation/usability testing
• Experience working in an agile environment
• Ability to work with appropriate design methods and tools
• Good communication, analytical and interpersonal skills working within (and across) multi-functional teams
• UX/Product design experience is a plus