Service Designer

Why NSW Treasury

NSW Treasury helps guide the State’s growth for the benefit of the people who live, work and study in NSW. We do this by managing the State’s finances and assets to make sure the community is gaining the most value from them and supporting reforms to maintain a strong and competitive economy. Our work includes boosting trade, investment and tourism, developing industry, supporting jobs growth, improving service delivery to the community and increasing living standards. We are purposeful and outcomes-focused.

NSW is made up of a diverse community with different needs. It is crucial for us to understand and involve the voices of these communities that we serve, design and create policies for. We believe a diverse workplace, where the best people for the job collaborate towards great outcomes, is a world-class workplace. Therefore, we are always on the lookout for people who can bring diverse perspectives that reflect NSW communities to ensure we are effective in the work we do.

We are committed to having a team that is made up of diverse skills, experiences and abilities.

The Team and the Role

Commissioning NSW is a cross-government centre of excellence, that partners with agencies across government to deliver better services, better outcomes and better value for people of NSW. We are a cross-disciplinary team, comprised of four practice areas:

• Human-Centred Design: Designing with people and communities
• Partnerships: Harnessing the strengths of government, the for-purpose and for-profit sectors
• System & Market Stewardship: Fostering sustainable service systems
• Social Impact Investment: Investing in innovative ways to grow social impact

Further information about CNSW and NSW Government’s approach to commissioning is available at: http://treasury.nsw.gov.au/projects-initiatives/commissioning-nsw

This role will join the Human Centred Design team. We use service design and human centred design approaches to challenge perspectives and help government make better decisions. This role is a great opportunity for someone looking to use their project management and human centred design experience to support the design of public services. CNSW is a collaborative team with a strong focus on delivery, reflective practice and continuous improvement.

Key Skills and Experience:

• Understanding of service design methodologies and practice (including user research and prototyping) and the enthusiasm to further develop these skills by working side by side with more experienced service design colleagues.
• Have experience of planning and delivering workshops with all types of stakeholders, from Senior Executives to front-line staff and people using services.
• Have experience of making design processes work effectively, influencing working practices and culture to support this.
• Agile project delivery experience and mindset or a willingness to learn.
• Understanding of government processes or a willingness to learn and a passion for improving public services and the lives of the people who live and work in NSW.