Service Designer

At Beaker & Flint we’re passionate about helping purpose-led, meaningful organisations design, build and launch digital products and services.

We’ve partnered with one of our clients to strategically review their current product portfolio and manage the development and introduction of new products – while consolidating, enhancing and extending their more mature offerings.

About the role:

We have an exciting opportunity for an experienced Service Designer to join us on a short-term contract and work with one of our clients in a fast-paced, collaborative environment.

You’ll contribute by participating in end to end design activities including user research, prototyping, user interface design, testing, synthesis and communicating design decisions to cross-functional teams.

This opportunity:

• Work within a multi-disciplinary team to build world class digital services
• Work in an Agile environment
• Drive improvements to customer experiences

What you will be doing:

• User research, prototyping, visualisation, testing, analysing, and communicating design decisions, documenting detailed interaction models and UI specifications.
• Articulate and share design thinking, decisions and solutions with the organisation showing how a user will experience your solution using data, user insights, research and best practice.
• Collaborate with the design and product development teams to ensure project delivery meets deadlines and quality standards.
• Advocate for users and promote human-centred design thinking.

About you:

You’ll be experienced in product strategy and validation, and have a passion for customer research.

You will be skilled at each stage of the design process with a focus on the needs of the customer, employing human-centred design principles to uncover appropriate solutions.

Experience within the public sector or working with a not-for-profit, as well as marketing experience will be extremely helpful.

Technical skills:

• Design services within government / not-for-profit
• Strong background in Human-Centred Design
• Strong knowledge of design methodologies and one-on-one research methods
• Low fidelity concept and prototyping
• Strong background in design hypothesis, mapping and evaluation of success metrics

Requirements:

• Strong communication skills
• Demonstrable experience and portfolio in service design
• Adaptable and thrives in a dynamic environment
• Australian Citizen