Service Designer

We are seeking the services of a number of highly skilled Service Designers that will be responsible for delivering a range of Human Centered Design activities. Applicants will be selected and placed in roles that best suit their expertise and experience.

Location of Work: Canberra, ACT

Contract Length: 6 months with extensions up to 12 months

Eligibility: MUST be Australian citizens with the ability to obtain a Baseline clearance

Key Criteria

• Experience and skills as a lead Service Design coordinator between IT, Business stakeholders and other lead service designers; OR
• Knowledge of service design and practical experience implementing the DTA’s digital service standard or equivalent; OR
• A combination of the above.

The successful applicants will work in a multi-disciplinary team and/or collaboratively across several multi-disciplinary teams with other lead Service Designers, to ensure a coordinated approach Human Centered Design activities on a number of digital products.

Activities may include, but aren’t limited to:

• Undertaking user research to build an understanding of users and their behaviour and how they will interact with the service;
• Undertaking traditional Business Analysts responsibilities to understand business needs and document requirements;
• Providing advice about the design of the end-to-end service, ensuring that it meets user and business needs;
• Creating user journey maps; and
• Designing user interfaces by developing prototypes and undertaking usability testing.

The applicants must demonstrate a deep knowledge of:

• DTA Digital Service Standard;
• Service Design;
• Agile working with a user focus;
• Agile practices & principles;
• User research methods; and
• Human Centered Design methodologies in digital ecosystems.

The successful application will have the following skills:

• Service mapping
• Systems mapping
• Service blueprinting
• Strategic thinking
• User-centered design
• Problem solving
• Moving from analysis, to synthesis and design intent
• Storytelling
• Effectively present solutions and visualise complex services
• Identification of user needs, business requirements and iterate on design solutions
• Challenging assumptions using an evidence based approach
• Leadership