Service Designer

The Service Designer is responsible for driving the design of innovative experiences that meet NSW Government and our Agency’s objectives and goals. The Service Designer brings a deep understanding of design thinking with core strengths and experience in user research, interaction design and information architecture.

Responsibilities:

* Facilitate behavioural in-context and empathy driven research and participatory design/user testing sessions; manage client involvement in research.
* Identify opportunities to create business value and improve the user experience for our customers (based on user research, heuristics and best practice); develop visually compelling frameworks to communicate opportunities to senior clients.
* Drive preparation and facilitation of large client workshops to communicate key themes from stakeholder interviews and inception workshops; work with the team to achieve alignment on key success factors.
* Collaborate with multiple teams to define key aspects of a proposed user experience, it’s evolution across a multi-channel digital ecosystem, and how it reconciles business and user needs.

Successful Candidate will have:

* 5+ years of professional experience in user experience design or related field. Basic business analyst and consulting skill, including engaging business clients and capturing requirements, identifying gaps and collecting information.
* Deep understanding of design thinking principals and experience working with agile methodologies.
* Portfolio of work that includes samples from all areas of service design (customer journey maps, wireframes, prototypes etc.)
* Passionate about digital and the possibilities it brings for clients
* Ability to thrive in an agile environment and multitask
* Considerable experience in a large and complex government of commercial environment that deliver enterprise scale systems with high availability that supporting business critical services.
* Be flexible to sometimes work outside business hours to deliver business functionalities