Service Designers/UX Multiple

Opportunity 
Our Federal Client is seeking a number of talented Service Designers for contracts with long term potential to join Agile squad(s) tasked with improving operational efficiencies and business process streamlining and improving capability of front line staff to improve Customer Experience.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilising service design approaches in the design and delivery of change.

Multiple long term (12 month) contracts at Federal EL1 and EL2 level to be based in either Melbourne CBD or Geelong with flexible working from home arrangemetns in place during pandemic restrictions.

Key Responsibilities

• Collaboratively work on the execution of a roadmap of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
• Envision and communicate service concepts that illustrate all components and touchpoints of a new or enhanced service, leveraging contemporary design methods such as Human-Centered Design
• Quantitative and qualitative User Research to develop current and future-state service enhancements
• Journey mapping, business process mapping, design briefs, acceptance criteria, personas

Key Requirements

• Human-Centred Design, User Research. User Experience background.
• Personas and journey mapping
• Highly developed ability to synthesize complex information and make decisions
• Strong collaboration and ability to work in cross-functional Agile teams.
• State or Federal Government experience highly regarded, or complex large corporates
• Passion for the community and giving back – any experience within health, aged care, or disability services highly regarded
• Agile ways of working

Salary and Benefits

• Melbourne or Geelong location (work from home during pandemic restrictions)
• Long-term, rolling engagement
• Flexible work arrangements and policies post-lock-down
• Complex, multi-channel environment with agile delivery structure