Strategic Service Designers

About us

Our purpose is to help organisations, communities, and future generations thrive. We use human-centred design to create positive change: change in the way people interact with each other, products and services and how they experience their world.

We practice human centred design to deliver innovation. In partnership with our clients and their customers, we conduct research to uncover opportunities, design with human behaviour in mind and create products and services that people find valuable and enjoy using.

We are looking for candidates located in Canberra and Sydney

About you

We’re looking for someone who has:

• demonstrated 5 years experience in a broad set of tools and techniques of either strategic, service or interaction design
• led projects in collaboration with clients and their teams
• the skills to analyse and synthesise large sets of qualitative research
• designed and led discovery, design and playback workshops
• Developed and conducted evaluation and user testing
• Created design frameworks, recommendations and solutions
• an understanding of how to effect change in complex organisations
• experience in driving projects from concept to implementation

You need to be:

• confident and be able to inspire confidence in others
• someone who enjoys sharing their knowledge
• a pragmatic problem solver
• someone who understands and draws upon the strengths of those around them
• a big thinker with an eye for detail
• a great storyteller – able to take people on a journey
• curious – forever wanting to learn and try new things