Service Designer

About Tobias

We are a strategic design and innovation consultancy based in Sydney. Our purpose is to help organisations, communities, and future generations thrive.

We use human-centred design to create positive change. We understand people so we can create simple solutions to complex problems. Designing compelling products, services and interactions that fit seamlessly into the life of the user. We start by understanding how people, artefacts, processes, systems and environments interact to deliver a service. We build on this to design a future which optimises resources and outcomes for the organisation and creates better experiences for users.

Profile

As a Senior Strategic Service Designer, you will use your skills to:

• Conduct qualitative research studies to uncover latent needs and opportunities for service innovation
• Participate in concept development sessions using participatory design techniques
• Balance the capabilities and limitations of the client, their customers and technology
• Develop personas, user journeys, storyboards, flows, concepts, opportunity areas, value propositions, strategies, frameworks and prototypes
• Conduct usability testing to iterate on product concepts and prototypes
• Collaborate effectively with multi-disciplinary teams including management, product managers, engineers, marketers, vendors, legal, corporate executives and end users
• Communicate a product or service vision and articulate design decisions and trade-offs to partners and clients, both verbally and visually
• Partner with engineering to ensure designs are properly implemented
• Contribute to client capability building through knowledge sharing, training and collaboration with client teams
• Ensure that high quality research informs every deliverable
• Understand the client’s business requirements in detail; and understands how our services should be applied to solve business problems

As an Strategic Designer, you will need:

• Proven 8+ years of professional experience as a Human Centred Designer
• Theoretical and working knowledge of human-centred design, ethnography, service design, design thinking, system design and strategic design
• Experience in bringing research to life and driving insights to action, through personas, customer journeys, insight-opportunity frameworks, system maps, stories and scenarios
• Demonstrated experience creating user journeys, storyboards, flows, concepts, vignettes, opportunity areas, strategies, measurement frameworks and prototypes
• Demonstrated ability to write reports and present reports and strategies to senior stakeholders
• Exceptional communication skills and presentation skills.
• Excellent people management skills to collaborate with colleagues, client and cross-functional teams
• Passion for people, design and technology
• Must be an Australian Citizen