Senior Service Designer

Responsibilities

• Work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program.
• Will be expected to develop a firm understanding of the holistic business current state and desired outcomes, working with Product Managers, Product Owners and Subject Matter Experts for domain expertise.
• Deliver and design appropriate service design artefacts and communication material
• Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
• Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
• Analyse and improve user experience, taking the viewpoint of the end user.

About you

• Seven plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
• Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
• Relevant tertiary qualifications or requisite experience