Senior Service Designer

About the role:

Victoria Legal Aid (VLA) is seeking a Senior Service Designer to provide service design expertise and support to projects and initiatives in our First Nations Services team.

This is a newly created position that is in support of activity aimed at improving VLA’s service delivery to First Nations people. In this role, you will collaborate with internal and external stakeholders specifically First Nations employees and community-controlled organisations in designing, delivering and reviewing practices to better embed a First Nations perspective on all aspects of our work.

You will also provide technical design expertise and assist in implement and maintaining high quality realistic and achievable work plans. This is an excellent opportunity for individuals seeking impactful and fulfilling work where the primary goal is enhancing overall legal representation to First Nations people.

This is a Designated position. This is a special measures role and only Aboriginal and/ or Torres Strait Islander people are eligible to apply, as per the Equal Opportunity Act 2010.

About you:
As our ideal candidate, you will possess:

• Demonstrated experience collaborating with First Nations communities, including an understanding of cultural norms, communication styles and complex issues experienced by First Nations people.
• Strong project management skills and experience managing end-to-end service design, including the generation of journey maps, service blueprints and use of appropriate research methodologies and ethical frameworks.
• Highly developed communication, change management and interpersonal skills and the ability to lead, influence, communicate and consult with a diverse stakeholder group.
• Demonstrated experience managing complex projects and initiatives in a government, health, community services or legal context.

Employee benefits:

• Family friendly, flexible hybrid work from home & office model
• Training and professional development opportunities
• Supportive team environment in modern offices
• Salary packaging which allows up to $15,900 of your salary each year to be tax free
• Culturally-aligned support with Cultural and Ceremonial leave, First Nations Staff Network, and VLA’s Aboriginal and Torres Strait Islander employment
• Salary packaging which allows up to $15,900 of your salary each year to be tax-free
• Opportunity to join Myki Commuter Club (and salary package the cost)
• A structured Supervision Model and ongoing training and professional development opportunities.