Lead Service Designer

Are you passionate about creating meaningful change and designing solutions people love? WAVE Design is an Australian design & innovation consultancy specialising in strategic design, service design, and delivery. We put people at the centre of every solution, using human-centred design to drive impact.

We’re a fully remote team with hubs in Sydney and Melbourne. We offer flexible working and a competitive day rate, and you’ll work with a fantastic bunch of humans on interesting and meaningful work.

We’re looking for a Senior/Lead Service Designer with over 6 years of experience to deliver exceptional solutions for a federal government client for a short-term [10 week] contract with the possibility of a 6 month+ extension.

We’d love to hear from you if you thrive on solving complex problems, collaborating with stakeholders, and creating innovative designs.

Must Have [These are non-negotiable, please do not apply if you do not have all of the following]:

• 5 – 7+ years of Experience in Service/Product Design
• Baseline security clearance
• Located in Melbourne or Sydney
• Available for immediate start

Skills and expertise we are looking for:

• Service design
• Human-centred design
• Digital (Product/UX) design
• User research
• Prototyping
• Project management
• Stakeholder management
• Creative and analytical problem-solver
• Strong visual thinking skills
• Ability to simplify complex systems
• Ability to lead teams, work independently, and collaborate effectively