Senior Service Designer (m/w/d)

Do you want to create customer experiences that really make a difference? Then you are exactly right with us. Apply for our locations in Vienna or Munich! What we can offer you:

• We’re a great team, at least we think so. But people have to judge that from the outside. We, that is the DIGITALBERATUNG team and all teams of the MAI Group.
• With us you can work flexibly and balance your private life and your work. Home office is standard. Workation is possible under certain conditions and you generally decide where and when you work. But of course our customers set the pace.
• We still greatly value the personal exchange. Our great offices in Munich, Vienna, Berlin, Hamburg, Cologne, Paderborn and Augsburg invite you to think together, discuss and work in a concentrated manner. Being alone at home gets a bit boring after a while, doesn’t it?
• Our areas of expertise in digitalization and digital transformation are extremely exciting. At least we think so.
• We work in a very flat network organization and you will work with all managers from DIGITALBERATUNG and the MAI Group.
• Your salary will depend on what experience you come to us with. We imagine an annual salary of €48,000 to €60,000.

Your areas of responsibility:

• You research, design and develop unique user experiences and design digital touchpoints from the user’s perspective with excellent quality and digital brand communication in all its facets.
• In our projects you will develop user flows, user stories and information architectures and support requirements analysis and feasibility checks.
• So you carry out usability tests and customer experience tests.
• You bring the customer perspective into interdisciplinary (agile) project teams and are a facilitator for customer-centered design processes.
• You moderate workshops using creative methods.

What we expect from you:

• You have a passion for creative work
• You are enthusiastic and radiate optimism.
• With your solution orientation, persuasiveness and confident demeanor, you can design new services with our customers.
• You are curious about trends, innovations and technological standards in digitalization.
• You have high social skills and openness.
• You have an analytical understanding.
• You work in detail.
• Holding workshops with customers in German and English and discussing your results will be no problem for you.
• You have several years of practical experience in service design, process design or business analysis.