Lead Service Designer

Do you want to help shape the future of digital customer experiences? Our Retail & B2B – Marketing & Digital team is urgently looking for an experienced Interim Service Designer.

In this role, you’ll work end‑to‑end on coherent customer journeys for residential, professional, and corporate clients. You’ll combine design thinking with AI‑driven solutions (such as conversational AI and autonomous agents) and collaborate closely with UX/UI Designers, Developers, and Product Owners. You’ll translate sharp customer insights into impactful services, from strategy and research to prototypes and validated solutions.

Are you skilled in journey mapping, service blueprints, and visual storytelling, comfortable working in Figma and Miro, and energized by guiding teams in human‑AI collaboration? Then this is your chance to drive real change in a complex digital organization.

👉 Ready to make an impact with this client? Apply now and help build next‑gen digital services.