Service Designer

We are looking for a Service Designer to join the team of one of our clients.

Your responsibilities:

• Mapping existing ecosystems and identifying pain points and opportunities
• Opstellen van service blueprints, customer journey maps en cross-channel workflows
• Conducting user research (interviews, data analysis, experience mapping)
• Leading ideation workshops and co-creation sessions with business stakeholders
• Designing prototypes, wireframes and interactive mock-ups in Figma
• Support user testing and implement improvements based on insights
• Align with business KPIs , technical constraints and product objectives
• Promote design thinking within internal teams and squads

Your profile:

• At least 5 years of experience in Service Design, UX strategy or digital transformation
• Demonstrable experience with service mapping , research synthesis and blueprinting
• Strong facilitation skills – you can lead workshops and align stakeholders
• Fluency with Figma and Miro (knowledge of Adobe XD is a plus)
• Knowledge of user testing , behavioral insights and UX audits
• Experience working in Agile environments with POs and developers
• Excellent communication skills and strong visual storytelling skills

English version:

We’re looking for a Service Designer to join the team of one of our clients.

Your responsibilities:

• Map existing ecosystems and identify key friction points and opportunities
• Create service blueprints, journey maps, and cross-channel workflows
• Conduct user research (interviews, data audits, experience mapping)
• Lead ideation workshops and co-creation sessions with business stakeholders
• Produce prototypes, wireframes, and interactive mockups using Figma
• Support user testing and implement improvements based on insights
• Align with business KPIs, technical constraints, and product objectives
• Help evangelize design thinking across internal teams and squads

Your profile:

• 5+ years of experience in Service Design, UX Strategy, or Digital Transformation
• Proven experience with service mapping, research synthesis, and blueprinting
• Strong facilitation skills – able to lead co-creation workshops and align stakeholders
• Proficient in Figma and Miro (Adobe XD is a plus)
• Knowledge of user testing, behavioral insights, and experience audits
• Comfortable working in Agile environments with Product Owners and Developers
• Excellent communication and visual storytelling skills