Service and Experience Designer

We’re looking for a service and experience strategist with 3–6 years of experience who can translate complex challenges into future-proof strategies. You’ll guide clients in defining where to play and how to win by shaping compelling experiences, value propositions, and business models.

Your Key Responsibilities

Research & Insight Generation

• Frame strategic questions and conduct qualitative/quantitative research to understand user, market, and business dynamics.
• Identify unmet needs, trends, and emerging opportunities to shape experience strategies.
• Customer Journey Mapping: Visualizing and understanding the user’s experience from start to finish.
• Translate insights into experience principles and strategic opportunity spaces.

Strategy & Vision Building

• Define future experience visions and roadmaps, balancing user desirability, business viability, and technical feasibility.
• Craft value propositions, service blueprints, and business scenarios that guide executive decision-making.
• Design experiences, services, products and business that answer the end users’ needs and solve their pain points.
• Define strategic deliverables, including customer journey and experience maps, ecosystem maps, and CX strategy & frameworks.

Data-Driven Decision Making

• Utilize analytics, data, and user feedback to measure the impact of initiatives and optimize journeys.
• Translate evidence into actionable recommendations that improve effectiveness and strengthen client strategies.

Strategic Storytelling & Advisory

• Create compelling narratives, visualizations, and presentations that articulate complex strategies with clarity and impact.
• Influence senior stakeholders, helping them make bold, informed choices.
• Facilitate strategic workshops that unlock creativity, alignment, and decision-making.

Your Profile

• 3–6 years of experience in experience strategy, service strategy, or strategy consulting.
• Strong background in human-centered design thinking, customer experience, service design, and innovation strategy.
• Experience creating customer journeys, value propositions, business models, and customer-focused organizations.
• Ability to connect user needs with strategic business opportunities.
• Strong analytical mindset with proven experience using data and metrics to guide decision-making.
• Excellent communication and storytelling skills – able to craft strategies that resonate with executives.
• Skilled at facilitating workshops and aligning diverse stakeholders around a shared vision.
• Fluent in English and at least either Dutch or French.