Assistant Service Designer

Your team

As an Assistant Service Designer, you will join a motivated team of four at the Research & Design department.

The goal of your future team is simple: co-design the services, products or projects of hub.brussels.

Your tasks

– Supporting the Service Designers in carrying out the design activities:

• Demarcation of the internal guidance requests (via order form)
• Preparation of internal guidance methodologies
• Preparation and facilitation of co-creation workshops, synthesis of the results
• Interviews and user tests
• Coaching in collective intelligence

– Supporting the Service Designers in creating a toolbox accessible to agency staff: introduction to design, collective intelligence methodologies, co-creation modules, innovation platform, maker community, collaboration space, etc.

– Continuous improvement of the design tools (methods and processes) needed to support hub.brussels teams.

– Monitoring design and public innovation: methods and good practices, networks and actors of the transition, etc.

– Participate in the thematic programming of the Research & Design department.

And you?

You should definitely be able to do this

– You have a bachelor’s degree, preferably in design, humanities, social innovation, communication, innovation management or business management, or supplemented by a specialization in these domains.

– Did you obtain your diploma abroad? Then be sure to enclose the Belgian recognition of equivalence.

– You can demonstrate at least 1 relevant experience for this position.

– You express yourself fluently in at least 1 of the two official languages ​​(Dutch/French) and are willing to learn the second.

These skills are worth mentioning

– Good knowledge of the principles and methodologies of design thinking, open innovation or collective intelligence.

– Knowledge of the challenges and operating principles of public services, of business and urban development in Brussels and of its ecosystem.

– UX knowledge is a plus.

– Good knowledge of English.