Service Designer

As a Service Designer at iO:

• You are responsible for researching, designing and improving the digital government services offered to citizens.
• You will work closely with various teams , including developers , policy makers and user researchers , to create a seamless and intuitive user experience.
• You will use both quantitative and qualitative research methods to understand end-user needs and translate insights into concrete and impactful concepts, customer journeys, prototypes and roadmaps .
• You combine creativity and expertise to deliver unique and qualitative results that can really impact the daily lives of Belgians.
• You will continue to monitor and evaluate the services to make continuous improvements . This includes collecting user feedback, analyzing usage data, and implementing iterative improvements.