Junior Service Designer

As a Service Designer & UX Strategist, you will craft the user experience of our clients’ products & services. You will be working closely together with our experienced Business Designers and UX/UI Designers who create the full interaction design based on your insights from user research, your insights from co-creation sessions with stakeholders and your draft wireframes.

Your tasks

• Conceptualize human-centered User Experiences: Uncover user needs through research, develop deep insights, generate concepts and craft how people will interact with the products and services we design.

• Collect and assimilate customer data to guide design.

• Setup and conduct user research and perform usability testing.

• Analyze quantitative and qualitative user research.

• Synthesize data from many sources to identify strategic opportunities and recommend innovative solutions.

• Illustrate design ideas using storyboards, wireframes, process flows, and sitemaps.

• Create the information architecture for user experiences.

• Apply design thinking methodologies where needed.

• Align with business objectives and bring your point across: Bring the users’ interests to the table and align with business objectives in order to facilitate strategic, human-centered decision making.

• Able to set up co-creation workshops that unite forces and give stakeholders a clear sense of direction and helps them throughout the design validation process.

• Engage with clients and stakeholders, clearly articulating user needs and incorporate them in design solutions.

• Manage UX deliverables: Be the gatekeeper for the UX from the start of the project until development and beyond.

• Translate insights created from research and client input into deliverables (wireframes, user flows, sketches, interaction specifications).

• Manage UX project deliverables and outcomes together with an interdisciplinary team of experts.

Your skills

• Understanding and deep interest in UX and Service Design.

• You have knowledge of UX best practices for information architecture, interaction design and understanding of the human-centered design process.

• You can leverage and tailor a variety of human-centered research and testing methodologies against project needs and requirements.

• You can translate research insight to design strategy.

• You possess excellent interpersonal and analytical skills, including working on multiple projects simultaneously.

• You are the voice of reason and find a way to make things work for client, end-users and business goals.

• You have experience with design tools such as Figma, Adobe suite, Sketch.

• You are familiar with rapid prototyping methods, ranging from paper sketching to digital prototypes, and can guide our clients to setup experiments and test.

Your attitude

• You’re comfortable working in a fast-moving organization.

• You’re adaptable and a quick learner who enjoys tackling a large variety of problems.

• You have an open experimentation mindset.

• You’re happy to take on responsibility and eager to stay involved until the end of a project.

• You’re able to work together towards one goal and show respect for each other.