ARCHIVED Agency / Consultancy Full Time

Service Designer

Movify

Gather insights and requirements to develop an understanding of the business context
Onboard and align all relevant stakeholders around your defined approach
Plan and conduct every steps of user research using the appropriate techniques
Interview users and stakeholders to gather first-hand qualitative insights
Analyze and interpret data, metrics and analytics or collaborate with data scientists
Map the customer journeys, service blueprints and roadmaps
Organize and facilitate ideation workshops with clients
Collaborate with designers, product experts and other business stakeholders
Define a clear value proposition and converge to innovative concepts
Present your findings and outcomes to stakeholders in an engaging way

3+ years of hands-on experience in service, product or user experience design
Excellent knowledge of design methodologies and ability to apply them
Ability to quickly absorb and understand new contexts
Ability to think strategically and creatively to converge to innovative solutions
Ability to adapt your design approach to challenging needs
Ability to take ownership of your projects
Curious & empathetic by nature
Excellent interpersonal and teamwork skills with a strong sense of diplomacy
Native FR or NL + fluent in EN
A passion for digital solutions
A strong sense of humor