Senior Service Designer

As a Service Designer at The Argonauts you will:

• Lead and Manage Projects:  Oversee the full lifecycle of business & service design projects, ensuring timely and successful delivery.
• Research : pin down the customer’s problem as clearly as possible before working on solutions using qualitative and quantitative research, stakeholder mapping, system mapping, etc.
• Generating ideas, prototyping & testing : working iteratively from idea to prototype and making adjustments based on customer feedback.
• Facilitating Creative Workshops:  Designing and leading engaging co-creation workshops that promote innovation and collaboration between stakeholders.
• Coaching & Training : Learning the tricks of service design and design thinking, by providing training or coaching sessions.
• Quotation Writing : Writing quality proposals for new (or existing) customers.
• Bonus Competency:  Experience in spatial design where you juggle with layout plans and innovative concept designs to shape the experience of spaces before architects start working on them.

What We Are Looking For:

• Experience:  3-5 years of experience in service (& spatial) design, with a portfolio demonstrating expertise in project management, facilitating creative workshops and strategic design.
• Skills:  good communication and problem-solving skills. Proficiency in design thinking and service design methodologies and tools.
• Digital & graphic skills : familiar with online co-creation tools (Mural, Miro, …) & possibly also graphic tools such as Photoshop, Illustrator and/or Indesign (bonus).
• Mindset:  A strategic thinker with a passion for innovation and a keen eye for detail. Great empathy, open view of the world & Pippi-Longstocking courage.
• Education:  A degree in strategic product design, industrial product design, product development, commercial engineering, or (applied) economics. Additional courses or postgraduate courses in design thinking, innovation, spatial & service design are great extras. Targeted experience in a related field is also valuable.