Service Designer

About the Opportunity 

We are seeking a Service Designer with a systemic approach, strategic thinking, and a focus on user experience to work on projects that directly impact the customer journey, integrating physical and digital channels and connecting business, product, and technology areas. 

Responsibilities

• Design end-to-end experiences, ensuring fluidity, consistency and coherence across all user touchpoints.
• Carry out co-creation dynamics with different areas and stakeholders.
• Map journeys and service ecosystems, visualizing interactions between users, channels, systems and internal areas.
• Identify flaws, bottlenecks and opportunities for improvement in existing processes.
• Conduct interviews, tests and validations with stakeholders and users, transforming feedback into actionable insights.
• Act as a bridge between areas, promoting alignment and focus on user experience.
• Identify real needs and pain points of users, connecting these findings to business opportunities.
• Plan and organize work stages with clear objectives, deadlines and responsibilities.

Required Qualifications

• Solid experience with service design, preferably in corporate environments or digital transformation projects.
• Skill in mapping journeys, ecosystems, service blueprints and identifying points for improvement.
• Experience with tools like Miro, Figma, FigJam, Notion or similar.
• Knowledge of methods such as Design Thinking, Jobs To Be Done, qualitative and quantitative research.
• Good ability to articulate with multidisciplinary areas (UX, Product, Business, Technology).
• Excellent communication and ability to facilitate workshops and dynamics with diverse stakeholders.
• Systemic vision and focus on combining user experience with business viability.