Senior Service Designer

We are looking for a Senior Service Designer , with strong experience in Discovery of Services, Businesses and Digital Products , systemic vision and the ability to navigate complex ecosystems. The ideal profile knows how to translate ambiguous contexts into clear and viable solutions — with empathy, active listening and strategic thinking.

What you will do:

• Conduct qualitative research and deep immersion into the customer universe;
• Map journeys and service ecosystems, considering multiple audiences and channels;
• Report learnings clearly and translate data into opportunities for improvement;
• Facilitate co-creation dynamics with stakeholders and multidisciplinary teams;
• Co-structure backlogs of initiatives in partnership with design, product and technology;
• Validate hypotheses and solutions through testing and iterations;
• Move between squads and areas, always with a systemic view and focus on experience;
• Monitor projects from end to end, actively participating in team ceremonies.

What we expect from you:

• Solid experience in designing complex digital products and services ;
• Ability to analyze and strategically reason in multifunctional environments;
• Knowledge of research, mapping and solution testing tools;
• Mastery of tools such as Figma and Miro ;
• Clear, empathetic and data-driven communication, with the ability to communicate with different levels of the organization;
• Experience in projects with multiple stakeholders and agile teams.