ARCHIVED Technology Full Time Remote

Senior Service Designer

Compass.uol

Plan and conduct discoveries to identify and map user pains and opportunities;
Carry out the technical/operational management of projects;
Mapping journeys, understanding the intersections, pains and expectations of users;
Turn research insights into actionable for service journeys;
Collaborate in the definition of success indicators;
Identify gain creators to prioritize initiatives that add more value;
Have full knowledge about research, tools, applications, conduction, analysis and presentation of results (qualitative and quantitative);
Conceive the ideal journey for the user, mapping interactions according to the channel, profile and context in which the customer is.

Creation and mapping of journeys;
Personas and empathy map;
Service Blue Print;
Communication and presentation of ideas;
Product overview;
Agile methodologies;
Ability to develop qualitative and quantitative research.
Differentials: Experience with retail, and service design applied to physical stores; Knowledge of success metrics for products; Knowledge in co-creation and agility techniques (Design Thinking, Scrum, Kanban, etc.); Basic knowledge of data analysis.