Service Designer

You will be responsible for analyzing, exploring, proposing scenarios of our processes and service journeys. We are looking for a professional capable of supporting the experience of our users (customers, employees, partners, suppliers) with internal systems, analyzing, specifying and executing improvements that can provide agility, clarity, maturity, quality, efficiency and reduction of complexity in the units of business.

Responsibilities

• Contextual interviews with users (customers, suppliers, employees, etc.);
• Interview transcription process;
• Qualitative and quantitative research with stakeholders;
• Data analysis and synthesis;
• Execution of service design techniques to specify requirements and collect data, obtain insights, such as: brainstorming, creating personas, customer journey maps, service blueprinting, user scenarios, etc.;
• Use service design methods or techniques to implement systems (double diamond, design thinking, etc.);
• Perform proof of concepts, tests, prototyping to evaluate hypotheses;
• Analysis, modeling and process mapping (BPM);
• Creation of documents and generation of internal content;
• Identification of action points for process improvement;
• Organize meetings for ideation, understanding and synthesis;
• Conducting multidisciplinary projects in the organization.

• Knowledge of service design and/or design thinking;
• Knowledge in process mapping and modeling (BPM);
• Knowledge of GSuite (google spreadsheets, google documents, etc.);
• Academic background: Design, Administration, Engineering, etc.

Differences

• Postgraduate, MBA, Masters/Doctorate in Design, Administration, Design;
• Certifications;
• Experience of at least 2 years.