Senior Service Designer

The challenges you will encounter:

• Create and optimize experiences within AI initiatives, ensuring clear and efficient flows for conversion;
• Identify and prioritize high-impact interactions in the conversion of Loft products;
• Facilitate discovery processes, combining qualitative and quantitative research to support decisions;
• Translate complex challenges into tangible solutions, collaborating with Product Managers, Engineers and Data Scientists;
• Create service prototypes and conversation flows for more natural and persuasive interactions;
• Define success metrics and monitor the impact of implemented solutions;
• Act transversally, connecting squads and initiatives to ensure scalability and coherence in solutions;
• Influence the user-centered design culture within the AI ​​team, bringing practices from service design, UX and research.

What do you need to turn the key?

• Experience in digital products and technology, including creating scalable solutions;
• Advanced knowledge in structuring user journeys, flow mapping, service blueprinting and conversational design;
• Consolidated experience in user research, usability testing and quantitative validations;
• Ability to structure intelligent interactions and define strategic communication flows;
• Ability to translate complex challenges into solutions aligned with user and business needs;
• Systemic and strategic vision to act within a squad and connect different initiatives from other business fronts;
• Ability to work collaboratively and proactively, sharing knowledge with the team.
• Minimum 3 years of experience in Service Design, UX Design or related areas.