Senior Service Designer

• Completed degree (various courses);
• Solid experience in UX Research, Service Design or related areas;
• Experience with behavioral data analysis;
• Experience with conversational design, AI platforms and LLMs;
• Proficiency in tools such as Figma, Miro and chatbot platforms;
• Knowledge of qualitative and quantitative research methodologies;
• Knowledge in UX Writing and conversational communication;
• Notions of natural language processing (NLP);
• Excellent communication and ability to influence stakeholders;
• Strategic vision, systemic thinking and autonomous action;
• Collaborative, adaptable and results-focused profile.

We would love it if you have:

• Experience in fintechs or financial products;
• Knowledge of prompt engineering and generative AI.

A little bit of your day to day life with us:

• Map complete user journeys with conversational AI;
• Define AI purpose, boundaries, and behavior;
• Analyze real conversations to identify improvements;
• Transform data into actionable insights;
• Create responses aligned with the brand’s language and tone;
• Develop prompt frameworks;
• Conduct research to map journeys and identify pain points and opportunities in interacting with AI.;
• Test and adjust model with a focus on activation and conversion;
• Conduct workshops and co-creations with the team;
• Translate research into roadmap recommendations.

Working model: 

• Hybrid (Fortaleza/CE and metropolitan region, São Paulo/SP);
• Remote (Other regions).