Service Designer

• Completed or ongoing degree in Engineering, Computer Science, Design, Marketing or related areas;
• Solid experience as a Service Designer, with large projects in customer service solutions;
• Expertise in generative AI and NLP, with experience in tools such as Chat GPT;
• Discovery research skills, including design thinking, interviewing and journey mapping;
• Skills in analyzing data to inform design decisions and validate solutions.
• Proficiency in Figma and other design and prototyping tools to create service blueprints;
• Excellent communication and teamwork skills;

We would love it if you have:

• Familiarity with data analysis tools;
• Knowledge of agile methodologies and frameworks such as Scrum or Kanban.

Your day to day with us:

• Create and optimize detailed service blueprints, mapping all customer interactions and touchpoints with the service system;
• Conduct qualitative and quantitative research with customers to identify pain points, needs and opportunities for improvement. Use techniques such as interviews, workshops, shadowing, among others;
• Work closely with product, development, customer service and other teams to ensure integrated and effective implementation of solutions;
• Support, within the role of service designer, the development team in the creation and implementation of solutions using generative AI, such as virtual assistants;
• Other activities inherent to the position.

Work formats: 

• Hybrid (Fortaleza/CE and metropolitan region, São Paulo/SP)
• Remote (Other regions)