Senior Service and Innovation Designer

Job Description:

We are looking for a Service and Innovation Designer to join our team. If you are a creative professional with experience in strategic design, trend research and workshop facilitation, and have a passion for transforming insights into innovative solutions, this opportunity is for you!

• Responsibilities and Duties:

• Plan, conduct and analyze trend research, such as new consumer behaviors and the impacts of emerging technologies.
• Map customer journeys, interaction flows and service blueprints, identifying friction points and strategic opportunities.
• Use design tools and frameworks, such as personas, journey maps and ecosystem maps, to consolidate insights and guide business, product and service strategies.
• Facilitate generative sessions and collaborative workshops for co-creation of solutions and alignment between stakeholders.
• Prepare and conduct presentations of project results for clients and research for the market.
• Produce reports and studies with engaging and concise narratives.
• Conduct market research and benchmarking to support strategic decisions.

• Requirements and Qualifications:

• Experience in strategic design, service design and innovation, with a focus on trends and solution development.
• Familiarity with design tools and frameworks such as customer journeys, personas, and ecosystem maps.
• Experience in facilitating workshops and collaborative sessions with multidisciplinary teams.
• Knowledge of market research, trends and benchmarking.
• Ability to produce strategic reports and presentations for different audiences.
• Analytical vision and ability to translate insights into practical actions.

• If you:

• Has solid experience in Strategic Design, Service Design and innovation;
• Familiar with design tools and frameworks;
• Knows how to conduct research and workshops collaboratively;
• Are you passionate about solving complex problems and creating solutions that positively impact business;