Service Designer

We are looking for a highly motivated and experienced Design Thinker to join our technology team.

Project:

Vacancy for full Design Thinker / Service Designer to work with a large client in the insurance area.

Hybrid Vacancy.

The person hired will work with a multidisciplinary team and work with the planning and execution of projects that may involve products, services, strategy or processes.

Among the activities performed are:

* Planning / structuring of projects and schedules and organization of activities following agile methods;

* Structuring of collaborative activities; facilitation of workshops, generative sessions and work meetings, in addition to conducting or facilitating talks;

* Desk, qualitative and quantitative research;

* Construction of interview protocols and their realization;

* Analysis, clustering and consolidation of research data;

* Mapping of problems, pains and processes;

* Composition of user journeys, personas, data visualizations and other materials that consolidate information;

* Ideation of solutions, brainstorming, detailing and prioritizing ideas, Business Model Canvas;

* Development of performance metrics, KPIs and OKRs;

* Communication with a team of UX designers, graphic designers and developers for handover (in order), interface prototyping, graphic materials, and solution development;

* Communication and customer relationship;

* Communication with MJV managers to update activities.

Knowledge of methodologies such as Design Thinking (or Service Design), Scrum, analytical vision and clear communication through speech and project materials is important.

It is desirable to have knowledge of tools (or similar) such as:

Miro, Jira, Google Presentations and Google Sheets.