Service Designer

Job Description:

\We are looking for a highly motivated and experienced Designer Thinker to join our innovation team.

Project:

\ The vacancy for a Design Thinker / Service Designer to work with a large client in the financial sector.

\ Model: Hybrid

Responsibilities:

\Among the activities performed are:

• Planning and structuring activities following agile methods;
• Preparation of qualitative research protocols, as well as conducting focus groups and monitoring user diaries;
• Segmentation formulation and form preparation for quantitative research;
• Analysis, clustering and consolidation of research data;
• Mapping of problems, pains and processes;
• Composition of user journeys, personas, data visualizations and other materials that consolidate information;
• Ideation of solutions, brainstorming, detailing and prioritizing ideas, Business Model Canvas;
• Communication and customer relations;
• Communication with MJV managers to update on activities.
• Structuring collaborative activities; facilitating workshops, generative sessions and work meetings, as well as conducting or facilitating talks.

Responsibilities:

• Knowledge of methodologies such as Design Thinking (or Service Design), analytical vision and clear communication through speech and project materials is important.
• Previous experience in conducting and structuring qualitative research, particularly user diaries
• Experience in preparing and analyzing quantitative research