Service Designer

We’re seeking a Service Designer. This person will be responsible for deepening our understanding of business needs, fostering the co-creation of solutions, and structuring requests clearly and comprehensively. This role will provide strategic input for prioritizing demands and support the development of technical documents, ensuring the connection between real needs and viable solutions.

Main responsibilities

• Plan and facilitate Design Thinking sessions, using practices of empathy, problem definition and co-creation of solutions.
• Translate the insights gained into clear, objective, and actionable artifacts.
• Support user areas in writing structured demands, connecting business needs to viable technical solutions.
• Collect and organize information that highlights the expected value, ROI, and strategic impact of each demand.
• Collaborate with relationship managers and solution architects to accelerate the formalization of demands.
• Contribute valuable input to the executive board’s prioritization process.

Requirements and qualifications

• Proven experience with innovation and Design Thinking methodologies (Double Diamond, Design Sprint, Lean Inception, among others).
• Proven track record of projects within this universe.
• Skills in facilitation, group mediation and active listening.
• Ability to translate business needs into clear and feasible solutions.
• Good communication and collaboration between technical and business areas.
• Knowledge of collaboration tools (Miro, Mural, Figma, etc.).
• Systemic vision and strategic thinking.