Service Designer

• Act as a supervisor, using monitoring, control of processes and project management standards.
• Professional focused on continuous improvement processes of products and processes. 
• Knowledge of the main research frameworks, experience with field research, shadowing, etc. 
• You need to have experience in understanding and considering aspects of the business in the initiatives and fronts in which you are going to act. 
• Viewing the entire chain of customer experiences, from on-board service to meeting special needs, it is important that professionals are able to encompass the whole in their view, to generate relevant insights and actions. 
• You need to be able to use the necessary frameworks to be able to map, analyze and direct taking into account the “whole” mentioned above.

Essential requirements:

• Being able to take notes and discoveries to the teams involved in the aspects investigated, and transmit directions without causing resistance or refractory attitudes from interlocutors.
• Knowledge of Kaizen and PDCA.
• Analytical look at all points of contact between the customer and the brand (not just aspects of the digital product). 
• Engaged and assertive profile to promote collaboration, engagement of teams and stakeholders in the research process and implementation of improvements.
• Ability to manage time efficiently, prioritize tasks, identify opportunities for improvement and take initiative without waiting for specific instructions.

We are looking for people who:

• They know how to work as a team and have ease in communicating
• They are passionate about product design, like us
• Like to question with the purpose of moving action forward
• They see “up front” and pay attention to details
• They are curious and are not afraid to venture into innovations