Senior Service Designer

How will my day to day be?

– Organize and facilitate ideation sessions;

– Disseminate results and upcoming initiatives to the areas;

– Continuously improve the value stream and processes that support operation and growth;

– Create methods to keep processes aligned with what really matters to the customer;

– Continuously improve the Customer Experience model;

– Prototyping and testing;

– Involve professionals from other teams to discuss improvements;

– Serve as a reference for Service Design activities at idwall;

– Organize and facilitate workshops with different teams, using gamestorming tools and research activities;

– Explain, discuss and justify design decisions eloquently;

– Meet the needs of users through research methods, develop ideas, create concepts and prototype ways of how people will interact with the products and services created by idwall;

– Participate in different project initiatives, supporting the definition of the scope of work, objectives and deliverables in a collaborative way with project leaders.

What is important for me to master?

• Hands-on experience with relevant projects using service design disciplines;

• Having already worked in an environment of innovation and constant change is a differential;

• Experience in design, ideation and iterative prototyping.

• – Knowledge in Design Thinking and Service Design;

• – Knowledge of Design Research methodologies;

• – Proficiency in creating experience maps, user journeys, service blueprints and wireframes.