Senior Service Designer

The oportunity:

You can expect learning and development, tailored to your interests and motivations. You will have the tools, knowledge and opportunities to move forward and be ready to build a better working world for our people, our customers and the communities that support us.

Your main responsibilities: 

• Play a strategic role in helping your design team gain customer understanding and understanding of the broader ecosystem;
• Lead consumer research (preparing, conducting and analyzing customer interviews and other experiments), which includes training other less experienced professionals in this area;
• Lead the process of ideation, prototyping and design of new business models;
• Transform research data into valuable learning;
• Ability to simplify complex ideas through Service Design visuals and tools;
• Encourage exploration of new research directions and help early-stage teams formulate hypotheses for experimentation;
• Prepare and facilitate workshops and work dynamics;
• Provide insights to enable collaborative decision making around innovation portfolio decisions;
• Continuously help refine innovation processes and structures.

For this position, you must have:

• Complete higher education;
• Advanced English;
• Experience of communication and interaction with customers;
• Ability to manage more than one project at the same time and work in a collaborative and dynamic team environment.
• Excellent written and oral communication skills; ability to defend a project with the client and present the work to an audience.
• Mastery of user-centered design methodologies;
• Ease of understanding user needs and business requirements;
• Good systems thinking skills (having the ability to think through the entire customer experience journey and their touchpoints).

What we are looking for:

Talented people who can see our clients’ toughest challenges from all perspectives. That’s why we’re looking for people who are curious, passionate about what they do and with a variety of skills.