Senior Service Designer

The Service Designer person brings the idea that the end-user experience is affected by the organization’s internal processes. And, for that, it is necessary to turn our eyes to the areas, employees and flows, in an attempt to optimize them as much as possible.

what we are looking for

RESPONSIBILITIES

• Focus on delivering the best digital product designed for the end user

• Working in a collaborative and multidisciplinary Design team, where people often share their work in search of feedback and evolution

• Conduct user surveys to understand the end-to-end pains and needs of our operation

• Build, develop and keep the different journeys of users up to date, identifying pain points and problems that must be addressed in our services

• Build Service Blueprints of the internal processes needed to execute projects and product evolutions in our roadmap, identifying opportunities for improvement and optimization

• Define and monitor metrics that support decision making

• Working in collaboration with different stakeholders, proposing agile and viable solutions, in addition to building discussions and long-term visions together

• Design and prototype services that meet the needs of our operation, our users and customers

• Taking care of the experience of all our types of users

• Build and implement quantitative and qualitative analyzes that allow us to diagnose our current situation and generate a framework that provides solutions to identified problems

• Estimate and prioritize initiatives and their impacts, as well as define an action plan so that these initiatives can be carried out

• Collaborate with the construction of the Design culture

QUALIFICATIONS

• Previous experience in Service Design, in processes such as Design Thinking and agile methodologies

• Portfolio with cases that help us understand your work (indispensable for the process)

• Desire and ability to solve complex problems, working together with diverse stakeholders

• Excellent communication skills, verbal and written

• Extensive knowledge of good design practices and ability to work collaboratively