Senior Service Designer

As a Service Designer, you will help us in our purpose by working to ensure the delivery of human-centered service experiences that exceed expectations. You will lead your own service design projects, including aspects such as user research, gathering and analysis of operational data, the development of personas, journey maps and service blueprints and the creation of prototypes and tests. You must communicate project updates and present service design outputs to senior stakeholders, keeping the company’s goals (strategic, commercial and policy-related) and accessibility, sustainability and ethics at the forefront of your creation process.

You will also collaborate to team projects in matters of defining scope and planning for service design projects across multiple areas and functions. In order to do that, you must apply a research-based, design-led approach. You will be expected to proactively seek out strategic partnerships across the organization at every level, using visual and verbal storytelling to share your discoveries, gather and integrate feedback and influence stakeholders. You will also collaborate remotely with Electrolux studios on Stockholm, Charlotte, and Singapore.

Other responsibilities will be to actively shape and lead design meetings and critiques and to mentor and develop other designers in order to promote growth in the capabilities of the team.

As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).

Who are you?

– Innovative: you’re able to use your skills to adjust your way of doing work, always aiming for continuous improvement;
– Collaborative: you’re able to keep good professional relationships, working alongside others to deliver better results;
– Systematic: you’re detail-oriented, have good critical skills, and you’re able to analyse a situation, identifying problems and proposing solutions;
– Communicative: you can apprehend and deliver information with clarity, adapting to different situations and speakers.