Senior Service Designer

You will be responsible for:

• Stimulate and develop innovation projects (internal or external);
• Observe opportunities for change in processes and services;
• Involve professionals from other teams to discuss changes, improvements, innovation;
• Organize internal processes and resources in order to meet the customer’s needs and job to be done ;
• Document the entire process and alignment with the UX area to maintain the same standardization and consolidation of all areas involved;
• Organize meetings for ideation, understanding and synthesis;
• Develop the design of concepts and processes;
• Prototyping and testing.

MAIN RESPONSIBILITIES

The commandments to fulfill this mission: 

• Knowledge in CX, UX, Lean;
• Ability to connect people;
• Knowledge in BPM;
• Ability to document complex projects.

REQUIREMENTS AND SKILLS

Before anything else, know that you need to be a nice person, with a lot of energy and desire to grow! 

And you will stand out really well on our team, if:

• Think outside the box and promote the “new”;
• Be aware of changes and updates in the market;
• Propose solutions to problems creatively;
• Always being annoyed with the way we do things;
• Be a questioner;
• Have an interest or experience in the financial world.