Service Designer

We are Compass UOL. We help our customers unlock their potential with tailored technology solutions.

We have professionals from different backgrounds who share their passions and skills to achieve the best results alongside our clients. Together, we build amazing stories.

MAIN RESPONSIBILITIES

• Map the user journey, identifying pain points and opportunities to bring a fluid, intuitive and well-resolved experience;
• Develop interfaces and flows, adapting and improving the e-commerce context;
• Identify research opportunities and take a proactive stance in formulating hypotheses, A/B testing, usability testing and other discovery methodologies;
• Monitor deliveries throughout the process, ensuring quality in design artifacts – from research, through development, to monitoring solutions in production;
• Be close to the PO and business areas, CRO and CX to help identify problems, signal pain and user needs, actively collaborating in the construction and evolution of products;
• Be close to the designers of other products to identify and discuss opportunities for synergy and alignment between channels;
• Learn and contribute to the dissemination of Design culture.

REQUIREMENTS AND SKILLS

• Design methodologies;
• Application of design thinking workshops and dynamics;
• Experience with E-commerce;
• Translation of ideas for stakeholders through sketches, storyboards, navigable prototypes, among others;
• Creation of interfaces for web and applications (iOS, Android and hybrid);
• Aesthetic sense and obstinacy for high quality interfaces;
• Prototyping and analysis tools (Figma, Hotjar, Google Analytics). if you don’t know how to use Figma, migrating from Adobe XD or Sketch is very easy – we’ll help you;
• Agile methodologies, knowing how to adapt to changes throughout the process;
• Know how to act from an already defined styleguide;
• Experience with Service Design;
• Analytical and proactive profile: makes use of facts and data to guide decisions, is able to act without expecting attributions from above and knows how to self-manage.
• Knowledge of user research

Differential:

• Experience with UX Researcher.