Service Designer

We have an opportunity as a  Service Designer Consultant , to work in the CS Vice-Presidency in the  Open Banking structure.

Open Banking or Open Financial System is an initiative of  the Central Bank of Brazil  whose main objectives are to bring innovation to the financial system, promote competition, and improve the offer of financial products and services for you, the consumer.

And to help us on this journey, we are looking for professionals with different skills to participate in the organization of the Products team and influence the creation and elaboration of the Open Banking system at Serasa Experian, impacting the lives of millions of Brazilians. For this position, we expect:

What are we looking for in you!

• Working experience as service and/or product design;
• Experience in raising hypotheses, mapping flows and driving design frameworks to validate solutions;
• Experience analyzing insights, including quantitative data and metrics, customer feedback, and usability findings;
• Experience working in development squads, agile methodologies
• Ability to work cross-functionally to understand priorities and help translate them into actionable initiatives;
• Advanced English.

What will be your main responsibilities!

• Map and understand customer pains and needs (journeys, flows, personas and Blue prints);
• Conduct interviews and surveys (quantitative and qualitative), experiments and tests to validate opportunities and solutions with internal stakeholders and customers;
• Conduct benchmarks (internal and external);
• Plan and conduct workshops and dynamics with customers and users, leading needs discovery studies to influence the evolution and construction of new solutions;
• Mapping requirements for building solutions;
• Represent and disseminate the interest of customers in discussions, valuing a positive experience;
• Dealing with the entire lifecycle of a product process – discovering, defining, creating and validating problems and ideas.