Service Designer

We are a human-centered Design, Research and Innovation team, whose purpose is to understand their pain, needs and goals to develop efficient, charming and innovative solutions.

We work in the entire Design ecosystem with UX Researchers, Product Designers, Service Designers, Visual Design and UX Writers, divided into several fronts with financial products and services. Our daily motivation is to deal with challenges that impact the lives and financial health of thousands of people.

MAIN RESPONSIBILITIES

You will be part of the  Product & Service Design core  and you will play a leading role within one of our Customer Success squads , in a multidisciplinary team (which includes people from different areas, such as Call Center, Technology and Data).

• Application of the Design Discovery process and its techniques and methodologies;
• Survey and validation of hypotheses;
• Understanding of data analysis;
• Materialization of solutions to problems or opportunities raised;
• Build and manage Service Blueprints

REQUIREMENTS AND SKILLS

• Experience in service or product design;
• Conduct user experiments and surveys;
• Ability to synthesize learning
• Planning and conducting workshops and dynamics;
• Organization and documentation of learning;
• Experience with agile methodologies;
• Entrepreneurial spirit;
• Attitude, empowerment and positioning.
• apprentice mentality;
• Willingness to absorb and share knowledge in order to contribute to the team’s maturation;