Service Designer

We are looking for a Service Designer who enjoys the challenge of transforming complex Financial Products into intuitive Services, looking at the end-to-end journeys of our members.

We hope that the Service Designer can map, in partnership with the Business, the needs of the cooperative members and later conduct conversations with the areas involved to create Service Blueprints containing: the Front-Stage (what the cooperative sees), and the Back-Stage ( what the cooperative does not see).

The Service Designer will also have the role of uniting the cooperative’s needs with the business objectives, seeking to balance them.

To carry out these activities, you will have other Service Designers and Business Architects by your side, in one of the most strategic areas of the Cooperative, which is in full expansion. In addition, Service Designer’s main interactions will be with: Business Areas, Product Owners, UX Designers and Cooperatives.

If you identify with cooperativism, like people and the differences between them, like challenges, make it happen, contribute to people’s development and are the protagonist of your life and career, your place can be here with us!

MAIN RESPONSIBILITIES

-Apply Service Design techniques and methodologies;

-Build and manage Service Blueprints;

-Make a prior understanding of the Services: business challenge, motivators and objectives;

-Materialize solutions to identified problems or opportunities;

-Build low fidelity prototypes (Wire frames) to help understand the Epics and Features of the Product/Service;

-Identify opportunities to add value to users with the greatest possible impact.

REQUIREMENTS AND SKILLS

-Experience in conducting service or product design workshops;

-Ability to make pains and needs tangible in practical solutions;

-Knowledge of Service-biased Design techniques: Design Thinking, Design Sprint, Lean Inception and Service Blueprint;

-Be able to create a low fidelity prototype of the product, process or service (Wire frames);

-Be able to identify suitable instruments and frameworks for each moment;

-Conduct research: with users, on the market, and comparatives of functionalities;

-Conduction of Design workshops and dynamics;

-Organization and documentation of learning;

-Experience with agile methodologies;

-Knowledge in qualitative and quantitative data analysis to generate insights;

-Knowledge in collaboration tools (eg Whiteboard, Mural, Miro);

-Knowledge in prototyping tools (eg Figma, Adobe XD).

ADDITIONAL INFORMATION

WHAT WE ALSO HAVE HERE…

• Medical Assistance – if you need it, it’s good to have it

• Dental Care – because we love smiles here

• Significant Dates – we love to feel what makes sense

• Investment in Education – we are with you on the learning journey 😉

• Profit Sharing – we build together, we celebrate together!

• Individual Development Plan – we value your career protagonism

• Private Pension – we like to think about the possibilities of the future

• Ailos Headquarters – A structure all prepared for your well-being

• Life Insurance – important, right! LOL

• Tempo Juntos – we recognize who likes to be with us

• Meal and/or Food Vouchers – delicious!

• Transport vouchers – no discounts? yea

• Childcare/Nanny Assistance – because your Baby deserves to stay in a safe and welcoming place