Service Designer

Do you want to be part of an authentic , simple and transparent Bank ? So come with us! 😉

We are looking for Service Designers passionate about understanding the human being, solving complex problems and designing incredible and innovative experiences that can delight our customers.

Our challenges are for people who:

• They are hands-on and always seek to be the best at what they do.
• He gets indignant, doesn’t conform, doesn’t keep quiet and doesn’t even omit himself when he sees something that doesn’t work well or can be improved.
• It makes things happen, looks for alternatives to problems and engages people towards a common goal.
• He is open to the new, to changes and motivated for new challenges.

About to area:

We are a human-centered Design, Research and Innovation team, whose purpose is to understand their pain, needs and goals to develop efficient, charming and innovative solutions.

We work in the entire Design ecosystem with UX Researchers, Product Designers, Service Designers, Visual Design and UX Writers, divided into several fronts with financial products and services. Our daily motivation is to deal with challenges that impact the lives and financial health of thousands of people.

MAIN RESPONSIBILITIES

You will be part of the Product & Service Design core   and you will play a leading role within one of our Customer Success squads , in a multidisciplinary team (which includes people from different areas, such as Call Center, Technology and Data).

• Application of the Design Discovery process and its techniques and methodologies;
• Survey and validation of hypotheses;
• Understanding of data analysis;
• Materialization of solutions to problems or opportunities raised;
• Build and manage Service Blueprints

REQUIREMENTS AND SKILLS

• Experience in service or product design;
• Conduct user experiments and surveys;
• Ability to synthesize learning
• Planning and conducting workshops and dynamics;
• Organization and documentation of learning;
• Experience with agile methodologies;
• Entrepreneurial spirit;
• Attitude, empowerment and positioning.
• apprentice mentality;
• Willingness to absorb and share knowledge in order to contribute to the team’s maturation;