Service Designer

Academic education:

Design, Administration, Marketing and related areas.

Prerequisites:

Knowledge and experience in service design projects

Main responsibilities:

Conduct discovery and ideation processes with partners and internal teams to create new products, services and processes.

Creating protocols and conducting user surveys (quanti and quali).

Journey mapping to identify pain and opportunities for improvement

Blueprint design to detail the processes required to deliver our services

Facilitation of workshops and design sprints (face-to-face and remote)

Prototyping and Service Testing