Service Designer

MAIN RESPONSIBILITIES

You will be part of the Product & Service Design core   and will play a leading role within one of our Customer Success squads , in a multidisciplinary team (which includes people from different areas, such as Call Center, Technology and Data).

• Application of the Design Discovery process and its techniques and methodologies;
• Survey and validation of hypotheses;
• Understanding of data analysis;
• Materialization of solutions to problems or opportunities raised;
• Build and manage Service Blueprints

REQUIREMENTS AND SKILLS

• Experience in service or product design;
• Conduct experiments and surveys with users;
• Ability to synthesize learning
• Planning and conducting workshops and dynamics;
• Organization and documentation of learning;
• Experience with agile methodologies;
• Entrepreneurial spirit;
• Attitude, empowerment and positioning.
• Apprentice mentality;
• Willingness to absorb and share knowledge in order to contribute to the team’s maturity;