Service Designer

We are looking for Service Design professionals to work in our Customer Experience team.

At Tembici, CX works across the business areas, understanding the motivations and behaviors of our customers, in order to redesign the interactions at the different points of contact. We understand that to create an enchanting experience, you need to offer

an impeccable physical and digital service. We believe that each person is unique and that’s what matters. Our goal is to design an experience that is both scalable and personalized. We are a team passionate about bicis, which recreates urban mobility every day, one ride at a time.

MAIN RESPONSIBILITIES

your day with us

Here you will find problems that require creative solutions to be solved – seriously, we have several that we still don’t know how to solve. In addition, you will have activities such as:

• Participate in interdisciplinary Service Design initiatives, in order to improve the experience of our customers;
• Acting in the mapping and redesign of the Jornada do Cliente, creating an enchanting holistic experience;
• Monitor indicators related to Customer Experience, finding possible opportunities for action and suggesting ideas for improvement;
• Acting in the analysis of cross-results of quantitative and qualitative research;
• Participate in the planning, execution and facilitation of study sessions, co-creation of solutions and deployment of the delivery action plan;
• Build prototypes / pilots related to the service process;
• Document and direct work results for different business areas.

REQUIREMENTS AND SKILLS

• Experience in Service Design and its methods, mainly in the construction of Customer Journey and/or Service Blueprints;
• Participation in initiatives related to physical and digital services;
• Knowledge about customer surveys;
• Active participation in collaborative activities and workshops;
• Good interpersonal communication and teamwork skills;
• Good oratory and didactic to share learning, present results and defend ideas.

DIFFERENTIALS

• Applied knowledge of agile methodologies and research methods;
• Leadership of group action dynamics to solve challenges.