Service Designer

MAIN RESPONSIBILITIES

How will your day-to-day be?

• Help in defining and conducting qualitative research;
• Map pains and create user journeys;
• Knowing how to analyze data and results of quantitative and qualitative research;
• Devising and conducting ideation workshops to generate insights;
• Compile generated insights and structure them in an organized and assertive way;
• Create presentations of the work developed for business areas;
• Make many presentations to the different areas of the company.

REQUIREMENTS AND SKILLS

What knowledge cannot be lacking?

• Course or experience in Design Thinking;
• Previous experience as a workshop facilitator;
• Experience with digital tools like Miro or Mural;
• Know how to create User Journeys, personas and blueprints ;
• Solid knowledge of tools for making corporate presentations (Key Note, PowerPoint);
• Ability to clearly convey your ideas.

Skills that increase your chances:

• Experience with prototyping;
• Domain of research methods to understand user behavior;
• Ability to think   assertively about products and services ;
• Agility in project development;
• Know how to collect and process data in participatory observation.