Service Designer

Transforming complex problems into intuitive and easy-to-use experiences, uniting the needs of the customer and the collaborator with the business objectives.

▸ Design/Integrations/Development of CMS (Content Management System)

▸ Design/Integrations/Development of PMS (Property Management System) to manage inventory and distribute to various channels through the Channel Managers service;

▸ Design/Integration/Development of other satellite services (Financial, Pricing, Task Management and Ops automations).

Main activities

• • Prototyping, hypothesis validation and data analysis;
  • Plan, design, facilitate and synthesize workshops;
  • Conduct research, being responsible for creating scripts, recruiting, interviews, synthesis and presentation of results;
  • Create complex flows, diagrams and user journeys mapping the different interactions between stakeholders;
  • Interact closely with the Software Engineer team and the Product Manager for a perfect project implementation.

Required knowledge, skills and attitudes

• • Have solid experience in Product Design, proven by cases or portfolio that demonstrate your process and decision making.
  • Design methodologies, the entire product cycle from discovery, prototyping, hypothesis validation and data analysis;
  • Aptitude with prototyping and analysis tools (Figma, Hotjar, Google Analytics);
  • Ability to work with agile methodologies, knowing how to adapt to changes throughout the process;
  • Analytical profile: makes use of facts and data to guide decisions;
  • Ability to transform complex problems into simple and impactful solutions;
  • Rational of scaling everything you do, be it research, design system or processes;
  • Build connection with other business areas, influencing business decisions that advocate user-centric design;
  • Great communication and time management skills;
  • Be passionate about what you do and the end-to-end process;

Will be considered differentials

• • Experience with software products and digital services;
  • Experience with information architecture.