Service Designer

Within the Design team we currently have two fronts:

Product and Visual. We are responsible for the development

web and app interfaces, user / platform interaction studies,

design of solutions according to the client’s needs,

development and creation of the company’s entire visual universe

(institutional and internal products) in all channels.

And it is in order to deliver better solutions to our customers,

we are creating a front that aims to understand the

transactional ecosystem of cars through a holistic view and

understanding of all stakeholders / stakeholders (business + customer).

» You will be responsible for:

Work together with the Design / UX team and others

skills such as Technology, Marketing, Products, Commercial, etc.,

to understand all perspectives of the business and

adding to the lessons learned from customers,

provide a consistent and coherent experience.

” Specifically:

• Strategic research planning, benchmarking,

in-depth interviews, research / observation of

field to experience real customer experiences;

• Raise hypotheses about customer feedbacks

for digital products;

• User / client journey mapping,

personas and diagnoses;

• Facilitation of workshops / collaborative dynamics in

moments of immersion and also for gathering relevant inputs;

• To be able to translate the learnings / discoveries into deliverables

relevant to feed action plans / roadmaps for initiatives

important for improving the experiences of our solutions;

• Assist in the design of solutions for services, products and businesses.

» We expect from you:

• Ability to explain and discuss decision making

eloquently design;

• Organization with documentation and availability

deliverables in a simple and accessible way;

• Storytelling: The way in which you build narratives

and the rationale of the solutions makes a total difference =]